Cancellation and Returns

The customer may cancel the order at any point prior to dispatch. This must be done via telephone or email.  Should the customer wish to cancel the order prior to dispatch, payment shall be refunded in full within 7 days. The customer should inspect the products upon receipt and notify Prestigious Brands  within 14 days should the goods be faulty or damaged. Should the customer fail to notify us within 14 days, the customer will be judged to have accepted the goods.

Should the products be faulty or damaged, Prestigious Brands shall take responsibility for recovery of the goods from the customer within 28 days of delivery. The customer will also be entitled to a full refund if the goods are deemed to be faulty/damaged by Prestigious Brands. Prestigious Brands may choose to refund any damages rather than issuing replacements. It is entirely the responsibility of the customer to notify Prestigious Brands should they receive any incorrect products or a shortage of products, within 14 days of acceptance of delivery.

It is at the discretion of Prestigious Brands whether a replacement or credit will be issued. If goods have been ordered incorrectly, it is the customers responsibility to return the goods back to us for a full refund. Prestigious Brands  will operate within the Distance Selling Regulations. Customers have the right to cancel their order up to 14 working days after the day they recieve delivery of their goods, providing they do so in writing to Prestigious Brands. The purchaser has a statutory duty to take good care of the goods during this 14 day cancellation period and to return the goods to us. All costs incurred from the return of goods will be met by the customer. Should Prestigious Brands collect the goods, these costs will be passed on to the customer.